All times are UTC


It is currently Fri Nov 01, 2024 10:34 am



Post new topic Reply to topic  [ 25 posts ]  Go to page Previous  1, 2
Author Message
 Post subject: Re: GW Customer Service (non GW bashing)
PostPosted: Wed Feb 12, 2014 8:03 pm 
Craftsman
Craftsman
User avatar
Offline

Joined: Thu Dec 26, 2013 12:08 pm
Posts: 252
Location: USA
I bought a Warhammer tower and it was missing one piece. They sent me a completely new box and said keep the other one. Now I have 2!

Customer Service in the US is first rate, based on one anecdotal story!

Cheers,

_________________
Xintao
Top
  Profile  
Reply with quote  
 Post subject: Re: GW Customer Service (non GW bashing)
PostPosted: Fri Feb 14, 2014 1:25 am 
Kinsman
Kinsman
User avatar
Offline

Joined: Fri Jan 18, 2013 10:31 pm
Posts: 176
Location: Buffalo, NY USA
Images: 17
it's good to hear that my experience with customer service was not unique.
they did write me back which was nice
below is part of the e-mail

"your e-mail makes a nice change for us here at Customer Services. I’ll be sure to pass your comments on to our department supervisor."
Top
  Profile  
Reply with quote  
 Post subject: Re: GW Customer Service (non GW bashing)
PostPosted: Sun Feb 16, 2014 3:37 am 
Kinsman
Kinsman
User avatar
Offline

Joined: Sun Jun 09, 2013 10:05 am
Posts: 189
I emailed GW a week or two ago concerning how great I found one of the local staff members to be, and they said the local manager and employee would have the info passed onto them :)

VG

_________________
"Dark have been my dreams of late."
Top
  Profile  
Reply with quote  
 Post subject: Re: GW Customer Service (non GW bashing)
PostPosted: Sun Feb 16, 2014 11:49 am 
Elven Warrior
Elven Warrior
User avatar
Offline

Joined: Tue Jan 10, 2012 3:20 pm
Posts: 982
Location: Boston, U.S.A.
I placed an order containing two blisters of Gundabad Blackshields. All the spearmen models had their spears bent (3 out of the 4 severely so). I e-mailed them and they dispatched a replacement order; so now I will have 4 boxes for the price of 2!! Throughout the resolving of the issue their customer service was most accommodating, and helpful, and I accordingly e-mail my wholehearted praise.
Top
  Profile  
Reply with quote  
 Post subject: Re: GW Customer Service (non GW bashing)
PostPosted: Sun Feb 16, 2014 8:50 pm 
Loremaster
Loremaster
Offline

Joined: Mon Mar 30, 2009 9:14 pm
Posts: 1556
Location: England
Images: 17
My Cousin cancelled what was his subscription to W.D. thats now for Warhammer Visions last week, and the girl on the phone said that she had dealt with the same scenario hundreds of times in the last week or so. She went as far to urge him to write in to the management with his concerns over the product changes, as she said thats the only way that they will listen if its that clear in black and white.
Top
  Profile  
Reply with quote  
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 25 posts ]  Go to page Previous  1, 2

All times are UTC


Who is online

Users browsing this forum: No registered users and 204 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to: