Thanks for the answers all.
cuchulain84 wrote:
Haven't used Wayland for a long time but Total Wargamer are notorious for taking an age to fulfill orders. Last time I used them I waited 6 weeks or so and then cancelled the order.
Yeah I agree with this about TW for getting lesser known products, I've never used them for getting stuff that wasn't from a big manufacturer. However, getting Warmachine/Flames of War/GW from them is usually quick, painless, and lightning fast.
MoriaMadness wrote:
The restrictions are only on direct only models, boxsets like grimhammers and paintsets should be dispatched the next day with no limitations and no minimum spend.
That's why I've posted this thread to see if it was a reoccurring theme, these sort of sets are pretty much always posted out the next day.
Bilbo wrote:
There are two companies involved in this equation, and you are only taking one of them into consideration! You may find that the issue is not with G.W. but cash flow with the guys your ordering it from?
I'd be really surprised if it was the case that two of the biggest independent online retailers in the UK
both happened to have cashflow problems at the exact same time with the exact same provider, especially this close to Christmas which is when all of these retailers are generally expanding their stock.
That's a coincidence too far for me, hence the logical reason is something funny is happening at GW dispatch towers.
Especially since both companies blamed GW's late dispatch in their helpdesk tickets.
Total Wargamer wrote:
Chris C,
I'm very sorry but we are still awaiting the GW restock that will allow us to complete your order.
It has been outstanding for quite a while now so it should not be too much longer.
If you agree a little while longer you need take no further action.
If you do not wish to wait any longer please let us know.
Again, very sorry for the delay.
Regards,
Paul A
Total Wargamer
Wayland Games wrote:
Hi Chris,
I apologise for the delay to your order.
We are still waiting for our delivery from games Workshop.
The Games Workshop delivery is due to arrive in the next few days.
Once these have arrived your order will be shipped as soon as possible.
If you do not wish to wait for any of these items to arrive we can remove them from your order and issue you with a refund or store credit voucher for their value.
Please contact us again if you would like either of these options to be actioned.
Kind Regards
Jake
I've deleted a few personal details from the tickets and snipped the irrelevant parts. Both of these clearly implicate GW being late though.
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Essex, UK based SBG/WOTR player!
My SBG WIP thread.