The Battle shop

Corsair · **Posted:** Fri Jun 19, 2009 10:34 am

gaarew wrote:

Well, second part of the order arrived today.

Post-dated 6 days AFTER the email that told me it had been sent separately.

Also, kinda strange that it didn't come in the standard packaging, but rather a plastic tray in a plain white Citadel box.

And I think the postman had had his thumb through it. No contents damage though.

eh? whats all that about then? :S

gaarew · **Posted:** Fri Jun 19, 2009 6:35 pm

Corsair wrote:

eh? whats all that about then? :S

Wild conjecture, but it would suggest that it wasn't actually in stock and they had to very quickly order one in direct from GW...

Corsair · **Posted:** Fri Jun 19, 2009 7:52 pm

gaarew wrote:

Corsair wrote:

eh? whats all that about then? :S

Wild conjecture, but it would suggest that it wasn't actually in stock and they had to very quickly order one in direct from GW...

If it told you it wasn't in stock when you ordered it, then fair enough.

If it told you it was in stock then they lied, they are pretty badly organised in fairness if they don't actually know what stock they have.

which was it?

gaarew · **Posted:** Fri Jun 19, 2009 7:56 pm

Corsair wrote:

gaarew wrote:

Corsair wrote:

eh? whats all that about then? :S

Wild conjecture, but it would suggest that it wasn't actually in stock and they had to very quickly order one in direct from GW...

If it told you it wasn't in stock when you ordered it, then fair enough.

If it told you it was in stock then they lied, they are pretty badly organised in fairness if they don't actually know what stock they have.

which was it?

I'm pretty sure it was in stock when I ordered it. And the email from the warehouse team would have me believe this is true.

However, I just checked, and said item is no longer listed on the site, making me believe it is now Direct Only.

kidterminal · **Posted:** Fri Jun 19, 2009 9:39 pm

gaarew wrote:

I'm pretty sure it was in stock when I ordered it. And the email from the warehouse team would have me believe this is true.

However, I just checked, and said item is no longer listed on the site, making me believe it is now Direct Only.

This would suggest that the delay has more to do with GW's changing policies than the the staff at the battle shop.

gaarew · **Posted:** Sat Jun 20, 2009 12:16 am

But it doesn't change the fact that they emailed me to say that one item had been shown in stock but couldn't be located, turned up the day after the rest of the order had been posted, after sending an email that the order had been posted which neglected to mention that one item was 'missing', then, the item that was supposedly posted separately the next day, was post dated 6 days after the email confirming it had been posted...

kidterminal · **Posted:** Sat Jun 20, 2009 12:59 am

gaarew wrote:

But it doesn't change the fact that they emailed me to say that one item had been shown in stock but couldn't be located, turned up the day after the rest of the order had been posted, after sending an email that the order had been posted which neglected to mention that one item was 'missing', then, the item that was supposedly posted separately the next day, was post dated 6 days after the email confirming it had been posted...

Mailed 6 days after! Intolerable! Last time something happened to me it was when I ordered from the specialist line direct from GW. I to took them 2 1/2 weeks to get it to me. Though they didn't send me an email when the mailed it. They didn't send me an email at all.

pangloss666 · **Joined:** Fri May 29, 2009 12:10 pm **Posts:** 33

im still waiting for the second half of my order (some Galadhrims).
ive emailed twice and left a message on the ansaphone but no reply

Corsair · **Posted:** Thu Jun 25, 2009 9:57 pm

pangloss666 wrote:

im still waiting for the second half of my order (some Galadhrims).
ive emailed twice and left a message on the ansaphone but no reply

perhaps they haven't had theirs in, or because if you preordered yours, they didn't have enough to dispatch or something. just wait a bit. i am sure it will come

pangloss666 · **Joined:** Fri May 29, 2009 12:10 pm **Posts:** 33

yes, absolutely - but a reply to an email or two or a telephone call is always appreciated

Corsair · **Posted:** Fri Jun 26, 2009 6:59 am

gaarew wrote:

Corsair wrote:

eh? whats all that about then? :S

Wild conjecture, but it would suggest that it wasn't actually in stock and they had to very quickly order one in direct from GW...

The Battle Shop wrote:

All the items listed on this site are in stock and available for immediate dispatch. That's why we have among the fastest delivery times in the UK. There's no waiting around for stock to be ordered to fulfil your order, we send out your items within 24 hours of your order being placed.

they should have had it in stock, just to keep to their word

pangloss666 · **Joined:** Fri May 29, 2009 12:10 pm **Posts:** 33

still no reply.

complained to paypal

Corsair · **Posted:** Fri Jun 26, 2009 3:26 pm

pangloss666 wrote:

still no reply.

complained to paypal

lol, maybe you should just hang on a bit. is there a need to be so rational.

still, I am not you. so whatever rocks your boat

pangloss666 · **Joined:** Fri May 29, 2009 12:10 pm **Posts:** 33

its not a matter of being rational, really, or waiting.
I dont mind waiting, but if i send emails to a shop and telephone them to talk to them about a problem, i expect a reply - even if its to say that they are getting more stock in. its just standard customer service.

Corsair · **Posted:** Fri Jun 26, 2009 8:42 pm

pangloss666 wrote:

its not a matter of being rational, really, or waiting.
I dont mind waiting, but if i send emails to a shop and telephone them to talk to them about a problem, i expect a reply - even if its to say that they are getting more stock in. its just standard customer service.

aye you are right. It even says on the site:

Quote:

You can email or call us at any time of day and we will reply to all questions and comments as soon as possible.

if you have phoned without answer, that is questionable. emails do take a few days whenever i send them to companies

hope the stuff arrives soon ^_^

pangloss666 · **Joined:** Fri May 29, 2009 12:10 pm **Posts:** 33

update: they have just emailed and said that they have had loads of problems with their office PCs and that the order has been sent

pangloss666 · **Joined:** Fri May 29, 2009 12:10 pm **Posts:** 33

...but i still havent received it.
They also havent responded to my email about how to return an item

Corsair · **Posted:** Wed Jul 01, 2009 3:56 pm

pangloss666 wrote:

...but i still havent received it.
They also havent responded to my email about how to return an item

Well you don't have anything to return yet :lol:

kidterminal · **Posted:** Wed Jul 01, 2009 3:59 pm

pangloss666 wrote:

...but i still havent received it.
They also havent responded to my email about how to return an item

If you haven't received anything by this time... then I wouldn't order from them again.

Corsair · **Posted:** Wed Jul 01, 2009 4:22 pm

kidterminal wrote:

pangloss666 wrote:

...but i still havent received it.
They also havent responded to my email about how to return an item

If you haven't received anything by this time... then I wouldn't order from them again.

yeah I agree. I was considering buying something from them. I am having doubts now. I know Maelstrom games is good. even if the goods are 2% more expensive.

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