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| Wrong Mini Right box! http://wwww.one-ring.co.uk/viewtopic.php?f=30&t=23539 |
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| Author: | MWL Glamdring [ Tue Jul 31, 2012 6:32 pm ] |
| Post subject: | Wrong Mini Right box! |
I was just wondering if this has happened with anyone else. I purchased a 24x dwarf warriors and was surprised to open the shrink wrapped box to find 24x dwarf rangers. I know they don't make 24x any more but I was wondering if GW would replace my rangers for warriors as I already have 24x rangers and don't need 48 of them. Does this happen often? Has it happened to you? What did GW do for you? I've already emailed them but its been a few days and I've had no reply. |
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| Author: | Pindergorn [ Tue Jul 31, 2012 6:49 pm ] |
| Post subject: | Re: Wrong Mini Right box! |
Did you buy them from a GW store? Just take the box back to a store along with your receipt and explain the situation, usually the staff will be happy to help. I once returned a box of Mordor Orcs to Warhammer World because a single Orc archer had a broken bow and the staff were perfectly happy to replace it for me even though the store was closed at the time. (the broken piece was missing otherwise I would have just fixed it myself). |
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| Author: | MWL Glamdring [ Tue Jul 31, 2012 7:18 pm ] |
| Post subject: | Re: Wrong Mini Right box! |
The store I got it from is several hours away. It was also his last box! I'm concerned I'm sol here cause they don't make the 24x anymore. |
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| Author: | Eaothen-the-brave [ Tue Jul 31, 2012 7:22 pm ] |
| Post subject: | Re: Wrong Mini Right box! |
I once bought a box of 24 uruk scouts, but 8 bases were missing, I bought it in a non-GW store, so they didn't gave me any bases.. >.< Now I've got plenty of spare bases, but back then it was one of the first boxes I bought, so I didn't had any spares.. very annoying. |
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| Author: | Drumstick [ Tue Jul 31, 2012 8:01 pm ] |
| Post subject: | Re: Wrong Mini Right box! |
Games Workshops usually has top notch customer support so I'm sure if you took it back they would generally replace it. However since it was their last box that might be a bit more difficult. Ask them if they have a few in storage and explain your problem. How long ago is it since you bought them? |
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| Author: | GothmogtheWerewolf [ Tue Jul 31, 2012 8:34 pm ] |
| Post subject: | Re: Wrong Mini Right box! |
If you took the Rangers back and explained they would probably just open up two of the half (12) boxes of Warriors and give you those sprues in exchange, and send the Rangers back to factory to be reboxed or desposed of. |
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| Author: | MWL Glamdring [ Tue Jul 31, 2012 9:20 pm ] |
| Post subject: | Re: Wrong Mini Right box! |
Thanks for the quick replies everyone. I got them 3 days ago, so not very long ago. I will just have to head back down to the shop and see what they can do. I still have not heard back from GW online customer service! |
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| Author: | Ukfreddybear [ Tue Jul 31, 2012 9:31 pm ] |
| Post subject: | Re: Wrong Mini Right box! |
I ordered the Great Beast from an Indy supplier and when the box came it had a Watcher in the Water inside! I sent it back to the Indy, who then sent it back to GW and it was switched free of charge. |
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| Author: | MWL Glamdring [ Tue Jul 31, 2012 9:46 pm ] |
| Post subject: | Re: Wrong Mini Right box! |
Oh that is good news I wonder if GW will let me ship it back myself and switch out the guys? I really don't want to spend all that money in gas! |
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| Author: | Ukfreddybear [ Tue Jul 31, 2012 9:54 pm ] |
| Post subject: | Re: Wrong Mini Right box! |
Well not exactly. GW said I had to send it back to the retailer who in turn should then forward it to them, because technically it was the retailer who originally purchased it from them before selling on to me. Hope that makes sense lol. |
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| Author: | Jamros [ Wed Aug 01, 2012 4:16 am ] |
| Post subject: | Re: Wrong Mini Right box! |
Before you drive back down to the store, you should call. I've tried GW Customer Service through email to no avail; they never responded. However, I've called them on two occasions, once for some missing bases from the Battle of Five Armies boxed set, once about some poor Finecast models. On both occasions, they unquestioningly asked for my address and informed me that I would be sent replacements, free of charge. I didn't even have to return the other models. |
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| Author: | MWL Glamdring [ Wed Aug 01, 2012 6:50 am ] |
| Post subject: | Re: Wrong Mini Right box! |
I would really love to keep the extra dwarf rangers! I finally got an email back and basically their online support is useless, suggests I call in. First thing tomorrow I'll give them a ring and hope for the best. |
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| Author: | tlotrsbg [ Wed Aug 01, 2012 8:26 am ] |
| Post subject: | Re: Wrong Mini Right box! |
they should sort that out for you in fairness .. they are out of order if they dont, the hassle is getting the rangers back to them .. they have a free post so try asking for that, hope it works out and you dont et bad customer service |
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| Author: | Imladris96 [ Wed Aug 01, 2012 12:39 pm ] |
| Post subject: | Re: Wrong Mini Right box! |
yeah i had an incident with an ambush at amon hen box set, one of the old metal uruks scouts swords came broken, I called and even told them i purchased the set off ebay and they still replaced the model for free, great service. Calling is better IMO. |
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| Author: | MWL Glamdring [ Wed Aug 01, 2012 8:14 pm ] |
| Post subject: | Re: Wrong Mini Right box! |
Just got off the phone. 5 min phone call and I get to keep my 24x Rangers that I got due to a mistake in packaging. I am also receiving 24x Dwarf warriors in the mail. I have a ton of respect for GW and its customer service staff! |
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| Author: | Jamros [ Wed Aug 01, 2012 8:41 pm ] |
| Post subject: | Re: Wrong Mini Right box! |
Honestly they have some of the absolute best customer service I've ever dealt with! |
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| Author: | Ukfreddybear [ Wed Aug 01, 2012 9:18 pm ] |
| Post subject: | Re: Wrong Mini Right box! |
MWL Glamdring wrote: Just got off the phone. 5 min phone call and I get to keep my 24x Rangers that I got due to a mistake in packaging. I am also receiving 24x Dwarf warriors in the mail. I have a ton of respect for GW and its customer service staff! Good News!  It's a wonder how they can afford to do that with the price of their miniatures being so rock bottom low. Oh, wait a second, . . . . |
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| Author: | Drumstick [ Wed Aug 01, 2012 9:33 pm ] |
| Post subject: | Re: Wrong Mini Right box! |
lol - they might as well throw in another 2 packs while they're at it 
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| Author: | Raggbur [ Thu Aug 02, 2012 6:17 pm ] |
| Post subject: | Re: Wrong Mini Right box! |
What? GW Gave you 24 free guys without return??? Honestly, I don't get this company sometimes. The one moment they're acting like they need have every last penny you have, the other moment they're incredibly nice... Oh well, all in all great news for you I suppose! |
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| Author: | Lochlan8me [ Mon Aug 06, 2012 11:27 am ] |
| Post subject: | Re: Wrong Mini Right box! |
GW is really good about correcting the mistakes even if you do buy it at an outside vendor. Call their customer service ASAP and they will usually correct the mistake within 48 hours or so. When it is something like Rangers instead of Warriors, They are going to want the code numbers off the box, so it is really important to keep it because that way the can track if this a fluke or a big mistake ~Brian |
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